Posts

Four Things You Can Learn From an Unhappy Customer

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Did you know that as a business owner, unhappy customers are…

You Can't Automate Your Customer Relationships

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An acquaintance of mine called me last week for some advice. Usually…

It's Not About Price, It's About Value

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"How much?" As a business owner, you've heard this phrase hundreds,…

Do You Know Why Your Customers Leave?

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There are thousands of books and hundreds of services available…

Be Awesome at Customer Service or Die a Slow Death

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When you offer no more value to a customer than your competitors…

Small Business Toolbox – August Fifth

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Each week I like to post useful tools and resources that you…