The Small Business Owners Guide to E-Commerce

GaryInternet Marketing, Operations


There’s a whole world of commerce  happening outside of your local brick and mortar store.  People that live right around the corner from your location are buying the same product that’s sitting on your shelf from a person half way around the world.  Why?  Because they can. Welcome to the world of E-Commerce. People just love to buy stuff online, … Read More

What Spending 117K Has Taught Me About Working With Freelancers

GaryOperations, Productivity

Have you ever thought about hiring a freelancer online before?  If anyone could benefit from outsourcing, it would be small business owners, Lord knows us small biz owners have our plates full. Over the years my web marketing company, 3Bug Media, has outsourced over 100k worth of freelance work.  That’s only counting using online freelancing platforms like Odesk and Elance, … Read More

5 Ways To Reduce Operating Costs For Your Business


What are your plans for improving the bottom line for your business? To increase your bottom line you can do two things: 1- Increase revenue 2- Decrease expenses While finding ways to grow your revenue should be at the forefront of your planning,  taking a look at how you can streamline your expenses can also have a direct impact on that bottom … Read More

Tools To Help You Create A Business Operations Manual


Suddenly the job he knew how to do so well becomes one job he knows how to do plus a dozen others he doesn’t know how to do at all. ~Michael Gerber, The E-Myth How consistent is your business? Do you, as the business owner, deliver a different experience for your customers than your employees?  Why is that?  It can be a number of … Read More

5 Ways To Increase Revenue With Your Existing Customers


When we think about growing our revenue, the first thing we often ask ourselves is how to get more customers for our business.  What about your existing customers?  Looking for ways to increase revenue through your existing customers is not only easier, it can be more profitable than spending time and money to acquire new customers. While you never want … Read More

5 Lessons Your Business Can Learn From Franchising


Franchises, you either love them or hate them. Some, like Michael Gerber (The E-Myth), love the systems oriented philosophy of them, the ability to build a well oiled machine that can be replicated over and over again.  Others, like Seth Godin, see them as a path to eternal mediocrity, never to produce anything beyond “ok” How about a middle ground? You … Read More

What’s Your Biggest Struggle as a Business Owner?


If you subscribe to my email list, you’ll notice that I ask this question in the first email I send to every subscriber.  I ask them to hit the “reply” button and let me know what’s keeping them up at night, what are they really struggling with. Over the past 12 months I’ve had just over 1500 people subscribe to … Read More

5 Things a Small Business Owner Will Never Tell You

GaryOperations, Startup

Starting and running your own business is hard…..really hard.  Some days in fact you may question why you ever made the entrepreneurial leap of faith.  Having your own business is alot like riding a roller coaster, lots of highs and lows, and sometimes you may get queasy. Anyone that has their own business has, at times, experienced the freedom and … Read More

8 Principals and Laws Every Business Owner Should Know


Every great business should be governed by a set of rules and laws that they follow. As the owner of your business, you largely create these sets of laws and principles.  These may take the form of your customer service promise, your employee code of conduct, and how you as a business owner operate your business.  These guiding practices help … Read More

Four Things You Can Learn From an Unhappy Customer

GaryOperations, Uncategorized

Did you know that as a business owner, unhappy customers are one of the biggest learning tools in your arsenal? While you want to make all your customers happy, you aren’t going to learn a lot from your happy customers. Your unhappy customers, on the other hand, have much to teach you, so stay connected with them in order to … Read More